Satisfaction guarantee

We have tested our products and we know what they are capable of. So, we have in place a 100% satisfaction guarantee on all products purchased from our webshop.

We attach great importance to customer satisfaction and guarantee you the highest quality. Therefore, if within 45 days of receiving your products you are not satisfied, you can make use of the satisfaction guarantee.

To use your satisfaction guarantee:

If you are not completely satisfied with your purchase within 45 days then contact us by email at info@australian-bodycare.com . Briefly describe why you are dissatisfied with your product and quote your order number. We will then get back to you with a returns address.

Once we have received your products, we will refund the purchase price.

We will naturally cover the cost of postage if you choose to return your products. Contact us to request a returns label.

  1. Tell us about your complaint
    Remember to include your contact information, order number, product batch number and description of why you are not satisfied with the product. This makes it easier and faster for us to process your complaint.
  2. Submit your complaint.
    Once we have processed your complaint, we will contact you. You don't have to do anything until you hear from us. We will send you a return label for you to return the products to us. We pay the postage, of course.
  3. We will refund the purchase price.
    Once you have returned the products to us and we have received them, we will refund the purchase price so that you get your money back.

You will always be welcome to purchase our products again.

Please always contact us first before sending anything back. Go to the page here to complete the details of your complaint.

Our satisfaction guarantee only applies if you have purchased the products in our webshop.

We appreciate your feedback and, of course, you are always welcome to buy our products again!

 

UNLIMITED RIGHT OF RETURN

Of course, you can change your mind. Therefore, there is no time limit for returning or swapping the products that you purchased on australian-bodycare.uk as long as they are unopened and in original packaging.

When you wish to return your products, we will need your order number. Therefore, remember to always provide the order number on any correspondence.

Of course, we will pay the postage if you want to send the products back. You should always contact us first before shipping the products. Contact us here  for a return label.

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