Frequently Asked Questions (FAQ)

Orders are dispatched within 2 working days – often on the same day if placed before 1pm. Typical delivery time is therefore 2-5 working days.

Please note that processing and delivery times may be longer during holiday periods, around public holidays and Black Week, as well as after weekends when order volumes are higher.

If you have not received your parcel within 5 working days of dispatch, please contact us. You can track your order by logging in here.

You can check the status of your order by logging in here.

You’ll receive an email with track & trace details when your order has been dispatched. If your order is being delivered to a parcel shop, you will receive a notification by email and/or text when it’s ready for collection.

We offer a free shipping option for all orders over £29.

Delivery prices vary depending on whether your order is being sent to the United Kingdom or Ireland – see the current delivery prices here.

It is only possible to cancel an order that has not yet been processed. You can check the status of your order here.

We usually pack orders the same day, so if you wish to cancel your order, please contact us as soon as possible. Call us on +45 64 47 17 96 (we speak English) and have your order number ready so we can help you quickly.

Outside of our telephone opening hours, you can instead send us an email clearly stating in the subject line that you wish to cancel your order.

If it is possible to cancel your order, you will receive confirmation by email. If it is too late to cancel, you can instead make use of your right to return the goods once the parcel has been delivered to you. Contact us for assistance with returns.

Yes, we offer unlimited returns on unopened items, and returns to us are free of charge. You will need a return label for the shipment, so it is important that you contact us before sending your parcel.

When we receive your returned order, the amount will be refunded to the same payment method used when placing the order.

You cannot exercise your right of return simply by failing to collect your parcel from the parcel shop without prior agreement with us. If the parcel is returned from the parcel shop because it was not collected, you will be responsible for the return shipping cost of 7 GBP. You must therefore always contact us directly if you wish to make use of your right of return. Please remember to include your order number.

Please contact us immediately so we can find a solution. Remember to include your order number so we can process your enquiry more quickly.

Most orders are delivered within 2–5 working days, but it can take a couple of extra days during busy periods (e.g. around public holidays, holiday seasons, Black Week, etc.). Delays with the courier can also occur – for example, after Black Week/Black Friday, you should allow an extra 1–2 days for delivery.

You can check your order status by logging in here. A track & trace link will be emailed to you when your parcel leaves our warehouse.

If there are any problems with the delivery, please contact us. Remember to include your order number.

If you do not collect your parcel from the parcel shop within the time limit set by the courier, the parcel will be returned to us. Unless otherwise agreed with us, we will refund your order once it has been received at our warehouse.

Please note that it may take up to 14 days to process the returned shipment. The refund will be made to the same payment method used when placing the order.

Please also be aware that we will deduct 7 GBP from the refund amount to cover the return shipping cost.

If you wish to cancel your purchase, you can use your right of return. Returns of unopened items are free of charge, but it is important that you contact us first, as you will need a special return label, which we will send to you by email.

You cannot exercise the free return option simply by failing to collect your parcel from the parcel shop. Always contact us before returning anything – and remember to include your order number when contacting us.

Most products are 100% vegan and made from natural ingredients.

However, some products contain ingredients such as lanolin and beeswax, and are therefore not 100% vegan.

No. All products are 100% free from parabens and other known endocrine-disrupting substances.

Yes, all products are dermatologically tested and assessed as skin-friendly. The products are suitable for all skin types. Read more about the dermatological test here.

Almost all products are safety-approved for pregnant and breastfeeding women, but we always recommend consulting your doctor or midwife if you are in doubt.

However, pregnant women should avoid our products containing salicylic acid. Contact us if you want to be sure whether a specific product contains salicylic acid or not.

Our products are developed for humans, and we therefore do not recommend using them on animals.

No, none of the products are tested on animals. It is not permitted to test cosmetic products on animals in the EU, and of course, we do not do so.

You can buy the products here on our website, at QVC, or on Amazon.

If you shop in our own webshop, you are covered by the satisfaction guarantee.

Only one discount code can be used per purchase, and different discount codes cannot be combined. The full value of the discount code must be used at once, and we do not refund or pay out any remaining balance.

A discount code can and may only be used once, and as the code is personal, it must not be shared or resold to others.

The validity period of discount codes may vary. If the discount code has an expiry date, this will be stated when the code is issued.

Enter the discount code in the Discount Code or Gift Card field in your basket. If you are ordering from a phone or tablet, you will find the field by clicking Order Summary in your basket before proceeding to choose delivery and payment.

There may be special conditions for using a discount code, such as a minimum purchase amount before the discount is applied. If the code does not activate, it may be because the conditions have not been met.

If you experience problems redeeming your discount code, please contact us. Including a screenshot of the error message in your basket will help us assist you more quickly and easily.

A discount code can and may only be used once per customer.

In some cases, other terms or restrictions for the use of discount codes may apply. If so, these will be stated in the conditions provided when the discount code is issued.

Some discount codes require special conditions to be met in order to work, such as a minimum purchase amount. This will be stated in the discount code terms when the code is issued.

Most products in the webshop can be paid for using a discount code. However, this does not apply to gift cards, sale items or discounted products. If a discount code is applied to a basket containing sale or discounted items, the discount will automatically be removed, and the full price will be charged for the product.

Discount codes cannot be exchanged for cash. Discount codes are personal and must not be resold or shared with others. Transfer or resale of discount codes is prohibited.

Gift cards for the webshop are valid for 3 years from the date of purchase. The expiry date will be clearly stated on the gift card.

Enter the gift card code in the Discount Code and Gift Card field in your basket. If you are ordering from a phone or tablet, you will find the field by clicking Order Summary in your basket before proceeding to choose delivery and payment.

If the gift card does not cover the full value of your order, you will be asked to pay the remaining amount on the payment page.

If you experience problems using your gift card as a payment method, please contact us. Including a screenshot of the error message in your basket will help us assist you more quickly.

No, a gift card can be used as payment several times if you do not spend the full amount in one purchase. The value of the gift card will be updated automatically on the digital card, and any remaining balance will also be shown on your order confirmation.

No, gift cards are sent by email only and can be accessed via a link.

Yes, you can. When you shop in our webshop, we offer a 100% satisfaction guarantee on all products. If, within 100 days of purchase, you are not satisfied with the results, you can get your money back.

Please fill in the claims form on this page. Include your order number when you contact us, and we will get back to you as soon as possible to guide you through the next steps.

Our satisfaction guarantee only covers orders purchased from our own webshop. We are unable to refund an order or purchase made from other webshops or physical retailers.

However, we would very much like to receive your feedback on the products. Please submit a claim on this page if you are not satisfied with the product you purchased. Remember to state where and when you bought the product, and why you are not satisfied. We will get back to you once we have processed your enquiry.

If you have purchased products from our webshop, you can make use of the satisfaction guarantee. If, within 100 days, the products do not meet your expectations, you can get your money back.

Read more about the satisfaction guarantee on this page.

If you wish to use your satisfaction guarantee, you must fill in the claims form. Once we have processed your enquiry, we will contact you to guide you through the next steps.